Kivox Passive Detection

Prevent fraud, save agent  handling time, and increase customer satisfaction

Designed primarily for call-centers, KIVOX Passive Detection is a unique product in that can use a company’s previously recorded calls and then compare them with new calls to accurately verify a person’s identity without requiring customer enrollment.

The beauty of this technology is that the caller can speak freely and their identity will be accurately verified after only 9 seconds of normal conversation.  The agent receiving the call will know almost immediately if a caller is a known fraudster, a previous customer, or a new customer, without having to ask a single question.

KIVOX Passive Detection can detect fraudsters thanks to its ability to compare each caller’s voice to a blacklist of over 1000 known fraudsters in real time or after a call is made.  KIVOX Passive Detection is an effortless way to save time and money, while also improving customer experience.